실행 단계에 있는 프로젝트가 일정보다 늦어지고 일부 자료가 누락되었습니다. 내부 조달 프로세스로 인해 더 많은 지연이 발생할 수 있으므로 계약자는 누락된 자재를 공급하고 비용을 상환하겠다는 제안을 제출합니다. 프로젝트 관리자는 누락된 자재에 대해 계약자가 제출한 비용에 동의하지 않습니다.
프로젝트 관리자는 다음에 무엇을 해야 합니까?
정답: B,D
According to the PMBOK Guide, 7th edition, one of the project manager's responsibilities is to develop the project team, which includes enhancing their competencies and interactions1. This can be done through various methods, such as training, coaching, mentoring, knowledge sharing, and feedback1. In this scenario, the project manager notices that only one team member has a technical skill that is essential for the product quality and schedule. This creates a risk of dependency, delay, and error. To prevent the team from being unqualified, the project manager should take two actions:
Encourage working in pairs and knowledge sharing: This is a form of informal training that allows the team members to learn from each other and transfer the technical skill. It also fosters collaboration, communication, and trust among the team members12.
Facilitate a training event with an external trainer: This is a form of formal training that provides the team members with a structured and standardized learning experience. It also ensures that the team members acquire the technical skill from a qualified and experienced source13.
These two actions will help the project manager develop the project team's competencies and performance, as well as mitigate the risk of quality and schedule issues.
References:
PMBOK Guide, 7th edition, Chapter 9: Team Development
PMP Exam Prep, 11th edition, by Rita Mulcahy, Chapter 9: Resource Management, page 357 Professional in Business Analysis (PMI-PBA) Handbook, page 23 According to the Project Management Professional (PMP)Guide, the procurement management plan is a document that describes how the project will acquire goods and services from external sources. It includes the procurement strategy, the contract types, the procurement roles and responsibilities, the procurement documents, the procurement process, and the change control process. The procurement management plan should be updated whenever there are changes in the project scope, schedule, budget, quality, or risks that affect the procurement activities. In this case, the project manager should update the procurement management plan to reflect the current situation of the project and the contractor's offer. Then, the project manager should negotiate with the contractor to reach a mutually acceptable agreement on the costs, terms, and conditions of the contract. Negotiation is a technique that involves communication, problem-solving, and decision-making to resolve conflicts and disputes between parties. Negotiation can help the project manager and the contractor to achieve a win-win outcome that satisfies both their interests and objectives. Negotiation can also help to maintain a positive and collaborative relationship between the project manager and the contractor, which is essential for the successful completion of the project. References:
1: Project Procurement Management - PMI
2: Procurement Management Plan Template - Project Management Docs
3: Negotiation - PMI
[4]: Negotiation Skills for Project Managers - ProjectManager
