프로젝트 매니저가 방금 프로젝트 팀을 이끌기 시작했는데, 이전 프로젝트 매니저가 사임했습니다. 프로젝트를 간략하게 평가해 보니, 작업 완료 방식에 대한 지속적인 의견 불일치로 팀 사기가 저하되어 있는 것이 분명합니다. 작업 시간이 예상보다 길어지고 프로젝트 일정이 지연되고 있습니다. 프로젝트 매니저는 어떻게 해야 할까요?
정답: A
The project manager should conduct a meeting with the project team to discuss and address the sources of disagreement, as this is a strategy for improving team morale and performance. According to the PMI website, one of the interpersonal and team skills that a project manager should have is conflict management. Conflict management is the process of resolving or reducing disagreements among project stakeholders, such as team members, sponsors, customers, or suppliers. Conflict can arise due to various factors, such as personality differences, communication barriers, resource constraints, or competing interests.
If not managed properly, conflict can negatively affect the team morale, productivity, quality, and satisfaction.
The project manager should use appropriate conflict resolution techniques, such as problem-solving, compromising, collaborating, smoothing, or forcing, depending on the situation and the desired outcome. The project manager should also facilitate open and constructive communication, encourage feedback and participation, and promote trust and respect among the team members1. By conducting a meeting with the project team, the project manager can identify the root causes and the impact of the disagreement, and work with the team to find a mutually acceptable solution. The project manager can also clarify the project objectives, scope, and requirements, and ensure that the team members understand their roles and responsibilities. By addressing the sources of disagreement, the project manager can improve the team morale and performance, and get the project back on track.
The other options, informing the stakeholders, crashing the project timeline, or issuing a change request, are not the best ways to deal with low team morale and disagreement. Informing the stakeholders may be a necessary communication activity, but it does not solve the problem or improve the situation. Crashing the project timeline may be a schedule compression technique, but it may not be feasible or effective, as it may increase costs, risks, or rework, and may also worsen the team morale and satisfaction. Issuing a change request may be a change management activity, but it may not be necessary or desirable, as it may imply that the project manager is unable to manage the project within the agreed baselines.
: 2 Interpersonal and Team Skills - Project Management Institute 1 A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Sixth Edition, Chapter 9.5
