프로젝트 관리자가 애플리케이션 개발 인력을 교육하는 교육 프로젝트에 배정되었습니다. 성과물 중 하나는 고객의 활성 프로젝트에서 가장 우수한 학생에게 인턴십을 제공하는 것입니다. 그러나 현재 고객이 진행 중인 프로젝트가 충분하지 않습니다. 프로젝트 관리자는 인턴십을 확보하기 위해 여러 내부 프로젝트를 만들기로 결정했습니다. 고객에게 비용을 추가하지 않고 이 시나리오를 충족하기 위해 프로젝트 관리자가 취해야 할 세 가지 조치는 무엇입니까? (세 가지 선택)
정답: B,D,E
Creating internal projects to provide internships for the students is a change in the project scope that requires approval from the customer and other stakeholders. Therefore, the project manager should create a change request with the scope of the new internal projects and submit it to the Perform Integrated Change Control process1. The change request should include the rationale, benefits, risks, and impacts of the proposed change on the project objectives, deliverables, schedule, cost, quality, and resources. The project manager should also update the project management plan and other relevant documents to reflect the change in scope.
To plan and execute the new internal projects, the project manager should create a work breakdown structure (WBS) of the new scope with the internal projects2. A WBS is a hierarchical decomposition of the project scope into manageable deliverables and work packages. A WBS helps the project manager to define, organize, and monitor the project work, as well as to allocate resources, assign responsibilities, and estimate costs and durations. The project manager should involve the project team and the interns in creating the WBS to ensure their buy-in and commitment.
To ensure that the internal projects meet the customer's expectations and the project's quality standards, the project manager should manage the quality of the delivery3. Quality management involves planning, implementing, and controlling quality activities to ensure that the project deliverables conform to the requirements and specifications. The project manager should use quality tools and techniques, such as quality checklists, audits, inspections, testing, and reviews, to measure and improve the quality of the internal projects. The project manager should also document and communicate the quality results and feedback to the project team, the interns, the customer, and other stakeholders.
References:
How To Successfully Perform Integrated Change Control
Work Breakdown Structure (WBS) in Project Management
Quality Management - Project Management Institute
