제품 소유자가 신제품 초기 출시를 위해 우선순위가 정해진 백로그를 팀에 제공했습니다. 분석 결과, 팀은 초기 출시를 지원하는 데 필요한 작업이 누락되었다고 판단하여 이 정보를 제품 소유자에게 전달했습니다. 제품 소유자는 누락된 작업을 확인하고 백로그 하단에 추가했습니다. 팀은 누락된 작업에 부여된 우선순위에 만족하지 못했습니다.
이런 상황에서 프로젝트 관리자는 어떻게 해야 할까?
정답: C
The project manager should recommend the product owner prioritize the missing work higher because it is needed for the initial launch of the new product. The product owner is responsible for defining and prioritizing the product backlog, which is a list of features and requirements that the customer wants to have in the product. The product owner should ensure that the product backlog reflects the customer's needs and preferences, as well as the project's scope and objectives. The project manager should collaborate with the product owner and provide guidance and support on the product backlog management. The project manager should also communicate with the agile team and facilitate their involvement and feedback on the product backlog. The project manager should advise the product owner to prioritize the missing work higher because it is essential for the minimum viable product (MVP), which is a version of the product that has enough features and functionality to satisfy the customer's needs and expectations. The MVP is the main goal of the initial launch of the new product, as it allows the project team to deliver value to the customer early and often, and to obtain feedback and validation for the product. The project manager should explain to the product owner the importance and benefits of delivering the MVP, and the risks and consequences of delaying or omitting the missing work. The project manager should also help the product owner to balance the competing demands and trade-offs of the product backlog, and to align the product backlog with the project's vision, goals, and strategy.
The other options are not the best actions for the project manager to take in this situation. Letting the project team pull the recommended work from the bottom of the backlog to maximize value creation may cause confusion and inconsistency in the product backlog, as well as conflict and distrust between the product owner and the agile team. The product owner is the sole authority for defining and prioritizing the product backlog, and the agile team should respect and follow the product owner's decisions. The project manager should not undermine the product owner's role or authority, but rather support and facilitate the collaboration and communication between the product owner and the agile team. Analyzing and reprioritizing the backlog and providing the decision to the product owner and team may also undermine the product owner's role and authority, as well as violate the agile principles and values. The project manager should not impose their own decisions or opinions on the product backlog, but rather advise and assist the product owner in making informed and effective decisions. The project manager should also not act as a intermediary or a gatekeeper between the product owner and the agile team, but rather enable and encourage direct and frequent interaction and feedback among them. Empowering the product owner by supporting the decision and instructing the team to follow the prioritization as provided may ignore the agile team's input and feedback, as well as jeopardize the project's success and quality. The project manager should not blindly support the product owner's decision or instruct the agile team to follow the prioritization as provided, especially if the decision or the prioritization is not aligned with the project's scope and objectives, or the customer's needs and expectations. The project manager should challenge and question the product owner's decision or prioritization if it is not based on valid and relevant criteria or data, or if it does not deliver the maximum value to the customer and the project. The project manager should also listen and consider the agile team's input and feedback, as they have the technical expertise and experience to perform the work and to deliver the product. References:
PMBOK Guide, 6th Edition, Appendix X3, Section X3.2.2.4, "Prioritized Product Backlog" PMBOK Guide, 6th Edition, Appendix X3, Section X3.2.2.6, "Minimum Viable Product" PMBOK Guide, 6th Edition, Chapter 13, Section 13.2.2.1, "Stakeholder Engagement Plan" PMP Project Management Professional Exam Study Guide: 2021 Exam Update, 10th Edition, Chapter 12, Section 12.2, "Agile Project Management" 1
