새로운 팀 구성원이 자체 구성 팀에 추가됩니다. 새로운 팀원은 팀 토론이나 결정에 말하고 참여하는 것을 꺼립니다.
이 새로운 팀원의 참여를 유도하기 위해 팀에서 취해야 할 두 가지 조치는 무엇입니까? (2개를 선택하세요.)
정답: A,C
A self-organizing team is a team that has the authority and autonomy to decide how to perform their work, without being directed or controlled by external factors. A self-organizing team is able to adapt, collaborate, and innovate, and deliver value to the customer and the organization. According to the Professional in Business Analysis Reference Materials1, self-organizing teams are based on trust, collaboration, and empowerment of individuals.
In this scenario, a new team member is added to a self-organizing team, but the new team member is reluctant to speak and take part in team discussions or decisions. This could indicate that the new team member is not comfortable, confident, or familiar with the team culture, dynamics, or expectations. This could affect the team performance, cohesion, and satisfaction.
Therefore, the best two actions that the team should take to engage this new team member are:
Revisit the team's discussion on team behaviors and norms: This action can help the new team member to understand the team values, principles, and rules that guide the team's work and interactions. It can also help the team to clarify and align their expectations, roles, and responsibilities, and to address any issues or conflicts that may arise. By revisiting the team behaviors and norms, the team can create a shared vision and a sense of belonging for the new team member, and foster trust and respect among the team members.
Coach the new team member to improve engagement with the team: This action can help the new team member to develop the skills, knowledge, and confidence to participate and contribute to the team's work and decisions. It can also help the new team member to receive feedback, support, and guidance from the team, and to learn from their experiences and best practices. By coaching the new team member, the team can empower and motivate the new team member, and enhance their performance and satisfaction.
The other options are not the best choices, because:
Report to the project manager about the new team member's behavior: This action can undermine the autonomy and self-organization of the team, and create a dependency and a hierarchy that may conflict with the team culture and values. It can also damage the trust and relationship between the team and the new team member, and make the new team member feel isolated, judged, or rejected. Instead of reporting to the project manager, the team should try to resolve the issue internally, and involve the project manager only if necessary or requested.
Force the new team member to participate in activities that are considered easy: This action can demotivate and discourage the new team member, and make them feel undervalued, underestimated, or patronized. It can also prevent the new team member from developing their full potential and skills, and from delivering value to the team and the customer. Instead of forcing the new team member, the team should encourage and support the new team member, and assign them tasks that are challenging, meaningful, and aligned with their interests and abilities.
Facilitate an open discussion on all ideas and perspectives: This action can be helpful and beneficial for the team in general, but it may not be enough or appropriate for the new team member, who may not feel ready or willing to share their ideas and perspectives with the team. It may also put pressure or stress on the new team member, and make them feel overwhelmed or intimidated by the team's expectations or opinions. Instead of facilitating an open discussion, the team should create a safe and supportive environment for the new team member, and respect their pace and preferences.
References:
Self-Organizing Teams: A Complete Guide.
