
Explanation:
Azure Bot Service and Azure Cognitive Services can be integrated. # Yes
* Azure Bot Service engages with customers in a conversational manner. # Yes
* Azure Bot Service can import frequently asked questions (FAQ) to question and answer sets. # Yes
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All three statements are true, as confirmed by the Microsoft Azure AI Fundamentals (AI-900) official study guide and Microsoft Learn module "Explore conversational AI." The Azure Bot Service is Microsoft's platform for building, deploying, and managing intelligent bots that can communicate naturally with users across various channels (web, Teams, Facebook Messenger, etc.).
* Azure Bot Service and Azure Cognitive Services can be integrated # YesMicrosoft Learn specifies that Azure Bot Service can be enhanced with Azure Cognitive Services such as Language Understanding (LUIS), QnA Maker, and Speech Services to add intelligence. For example, integration with LUIS allows bots to understand user intent and context, while QnA Maker helps them respond accurately to FAQs. As stated in the official documentation: "The Azure Bot Service can be combined with Cognitive Services to create bots that understand language, speech, and meaning."
* Azure Bot Service engages with customers in a conversational manner # YesThe primary function of Azure Bot Service is to create conversational AI agents that interact naturally with users. These bots simulate human-like dialogue using text or speech. According to Microsoft Learn, "Bots created using Azure Bot Service communicate with users in a conversational format through natural language."
* Azure Bot Service can import frequently asked questions (FAQ) to question and answer sets # YesAzure Bot Service can integrate with the QnA Maker (now part of Azure Cognitive Service for Language) to automatically import FAQs from existing documents or web pages and generate a knowledge base of question-answer pairs. This allows the bot to respond intelligently to customer queries.
In conclusion, Azure Bot Service supports intelligent, conversational interaction, integrates seamlessly with Cognitive Services, and can use QnA Maker to import and manage FAQ-based knowledge sets-making all three statements true.