A. To gather focused information from a group of users in a usability test session

B. To gather contextual information relating to user needs without interfering with users' work

C. To collect contextual information relating to user needs by talking to users with particular focus on a user group

D. To gather ideas for personas and scenarios

E. To discuss a set of questions on specific topics

F. To evaluate an interactive system

A. Reports the results of a usability test, a usability inspection or a user survey

B. An activity in a usability test session where the usability test participant answers questions about their background and previous experience with the interactive system and related interactive systems.

C. The first activity in an interview or a usability test session where the usability test participant is informed about the purpose of the interview or usability test and what their role and contribution will be

D. Shows a difficulty in using the user interface that affects the ability of the user to achieve their goals effectively, or efficiently, or with satisfaction.

E. An activity in a usability test session where the usability test participant answers questions about their user experience and general impression of the interactive system.

F. Used as a measure of usability findings from a usability test to indicate the impact and criticality on the user experience and the consequences.

A. User needs are always expressed from the user's point of view

B. User needs for a user group may differ from user needs for another user group with the same context of use

C. User needs are part of the information architecture

D. User needs are always quantified

E. User needs are identical to user goals

F. User needs are used to write good error messages

A. Alice and Carol are primary users of happyholidays.com; David is a secondary user of happyholidays.com; Bob is an indirect user of happyholidays.com

B. Alice, Bob, Carol and David are primary users of happyholidays.com

C. Alice is a primary user of happyholidays.com; Carol and David are secondary users of happyholidays.com; Bob is not a user of happyholidays.com

D. Alice, Carol and David are primary users of happyholidays.com; Bob is not a user of happyholidays.com

E. Alice is a primary user of happyholidays.com; Bob, Carol and David are indirect users of happyholidays.com

F. Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com

A. To guide usability test participants who get stuck during a usability test

B. To provide a very early tangible basis for discussions about what the future interactive system could be like for the user, before prototypes are constructed

C. To obtain a deep understanding of the context of use, user needs and user requirements

D. To identify where encounters between the user and the interactive system happen

E. To communicate important information about users gathered during observation and interviews to interested stakeholders in a popular and efficient way

F. To gather information about users, goals, tasks, resources and environments - that is, how things are currently done