A. The graphics on the website are attractive

B. Luggage costs are hidden until users have entered their names

C. It is possible to cancel a ticket and get part of the fare refunded but all users struggled to find out how to get a refund

D. Users consider the fares shown on the website to be quite high

E. The airport search is not error tolerant. For example, a search for 'Strassbourg' does not suggest
'Strasbourg'

F. After the flight, users are annoyed by unsolicited marketing emails from the airline

A. A moderated, problem-oriented discussion between representative users

B. An expert carefully evaluates the interactive system to uncover usability problems

C. Representative users are asked to give their opinion about the interactive system

D. Representative users evaluate the interactive system using a questionnaire

E. Representative users are observed while they solve representative, given tasks using the interactive system

F. Representative users test the interactive system in order to find faults and defects

A. A storyboard is a comic book style representation of a use scenario.

B. Storyboards can NOT be used to illustrate a current user experience.

C. A storyboard mainly depicts personas as illustrations

D. A sequence of visual frames illustrating the interplay between a user and an envisioned interactive system.

E. The purpose of a storyboard is NOT similar to the purpose of a use scenario.

F. Low-fidelity prototypes are based on use scenarios and storyboards.

A. User journey maps

B. Wireframe

C. Style guide

D. Low-fidelity prototype

E. Storyboards

F. Use scenarios

A. An evaluation of a storyboard

B. A meeting where designers brainstorm ideas for a new interactive system

C. A focused discussion where an inspector leads a group of participants through a set of questions on a particular topic

D. An evaluation that involves representative users performing specific tasks with the interactive system to enable identification of usability problems

E. An examination (inspection) of the results of a contextual interview

F. An evaluation of an interactive system where experts identify potential usability problems