A. A number of different approaches to solving a task in a given context of use; the approaches must have been observed in several, separate usability test sessions

B. A collection of user groups with very similar characteristics

C. A solution to a commonly occurring design problem within a given context of use, that describes a design problem, a general solution, and examples of how to apply it

D. A collection of buttons of different shapes and colours for use on a website

E. A collection of personas with very similar characteristics

F. A collection of 4 to 8 icons that appear in a fixed order on the display

A. "We include users throughout our design process"

B. "We include management throughout our design process and ask them to approve the needs of our users"

C. ''The results of the most recent usability test showed that we haven't fully understood the user needs, so we need to interview more users"

D. "During interviews, prospective users came up with suggestions for all kinds of interesting features for the new website. Whenever this happened, we gathered feedback on those suggestions from other users"

E. "The design also addresses what happens before and after users use the new website, for example, promotional ads in other media, and emails that users receive after completing a purchase71

F. "We continue to do usability evaluation until user requirements have been met"

A. Interviewee: "Sometimes the opening hours listed for attractions are not up to date" Interviewer: "We'll talk about that in a moment. First, I want to hear more about the types of attractions that interest you"

B. Interviewee: "It would be nice if the app could show me videos from past music festivals" Interviewer:
!iReally? What do you expect from a music festival?"

C. Interviewee: "I like restaurant reviews but I always read them carefully to find out if they're fake." Interviewer: "Can you explain what you mean by ;fake'?"

D. Interviewee: "I am quite interested in design, so I would like to have an overview of museums and shops that show contemporary design" Interviewer: "Can you give me an example of a museum and a shop that you enjoyed?"

E. Interviewee: "Sometimes the French text is a bit silly. It's clearly written by someone..:1 Interviewer interrupts: "Should there be more pictures?"

F. Interviewee: "I usually prefer quiet restaurants because they allow me to understand what people in my party are saying" Interviewer: ::Yes. I agree with that. Let me make a note of it. I love restaurants like i;Roligheden" ("Silence") in Copenhagen, which is very quiet indeed"

A. The information that the moderator provides to the test participant ahead of the usability test session

B. The interview that takes place before the usability test session

C. The questions that the moderator asks the test participant during the usability test session

D. The interview that takes place immediately after the usability test session

E. The questions that the moderator asks the test participants approximately one week after the usability test session to gauge their long-term user experience

F. The set of questions asked at the end of a contextual interview