CISA-KR 문제 176
The best approach to determine whether IT service delivery is based on consistently effective processes is to evaluate key performance indicators (KPIs). KPIs are measurable values that demonstrate how effectively an organization is achieving its key objectives. KPIs can help the IT governance body to monitor and assess the performance, quality, and efficiency of the IT service delivery processes. KPIs can also help to identify areas for improvement and benchmark against best practices or industry standards. References:
CISA Review Manual (Digital Version), Chapter 1, Section 1.3.21
CISA Online Review Course, Domain 5, Module 2, Lesson 22
CISA-KR 문제 177
The IS auditor's greatest concern when reviewing a business case for a proposed implementation of a third-party system should be A. Lack of ongoing maintenance costs. This is because ongoing maintenance costs are an essential part of the total cost of ownership (TCO) of a third-party system, and they can have a significant impact on the return on investment (ROI) and the feasibility of the project. If the business case does not include ongoing maintenance costs, it may underestimate the true cost of the project and overestimate the benefits. This could lead to poor decision making and unrealistic expectations.
Lack of training materials (B), lack of plan for pilot implementation , and lack of detailed work breakdown structure (D) are also potential issues that could affect the quality and success of the project, but they are not as critical as lack of ongoing maintenance costs. Training materials can be developed or acquired later, pilot implementation can be planned during the project initiation or planning phase, and work breakdown structure can be refined as the project progresses. However, ongoing maintenance costs are difficult to change or estimate once the project is approved and implemented, and they can have long-term implications for the organization. Therefore, they should be included and analyzed in the business case.
CISA-KR 문제 178
Hashing is a technique that transforms data into a fixed-length value, called a hash or a digest, that uniquely represents the original data. Hashing can be used to validate the integrity of data communicated between production databases and a big data analytics system by comparing the hash values of the data before and after the communication. If the hash values match, the data has not been altered; if they differ, the data has been tampered with or corrupted. Hashing is a better security control than encrypting, running and comparing the count function, or hosting a digital certificate for this purpose because:
Encrypting in-scope data sets can protect the confidentiality of the data, but not necessarily the integrity.
Encryption algorithms can be broken or bypassed by malicious actors, or encryption keys can be compromised or lost. Moreover, encryption adds overhead to the communication process and may affect the performance of the big data analytics system.
Running and comparing the count function within the in-scope data sets can only verify the number of records or elements in the data sets, but not the content or quality of the data. The count function cannot detect any changes or errors in the data values, such as missing, duplicated, corrupted, or manipulated data.
Hosting a digital certificate for in-scope data sets can provide authentication and non-repudiation for the data sources, but not integrity for the data itself. A digital certificate is a document that contains information about the identity and public key of an entity, such as a person, organization, or device. A digital certificate does not contain or verify the actual data that is communicated between production databases and a big data analytics system.
References:
Ensuring Data Integrity with Hash Codes
Database Security: An Essential Guide
Control methods of Database Security
CISA-KR 문제 179
An audit report of the controls by the service provider's external auditor provides the best evidence that a third-party service provider's information security controls are effective. An external auditor is an independent and objective party that can assess the design and operating effectiveness of the service provider's information security controls based on established standards and criteria. An external auditor can also provide an opinion on the adequacy and compliance of the service provider's information security controls, as well as recommendations for improvement.
Documentation of the service provider's security configuration controls is a source of evidence that a third-party service provider's information security controls are effective, but it is not the best evidence.
Documentation of the security configuration controls can show the settings and parameters of the service provider's information systems and networks, but it may not reflect the actual implementation and operation of the controls. Documentation of the security configuration controls may also be outdated, incomplete, or inaccurate.
An interview with the service provider's information security officer is a source of evidence that a third-party service provider's information security controls are effective, but it is not the best evidence. An interview with the information security officer can provide insights into the service provider's information security strategy, policies, and procedures, but it may not verify the actual performance and compliance of the information security controls. An interview with the information security officer may also be biased, subjective, or misleading.
A review of the service provider's policies and procedures is a source of evidence that a third-party service provider's information security controls are effective, but it is not the best evidence. A review of the policies and procedures can show the service provider's information security objectives, requirements, and guidelines, but it may not demonstrate the actual execution and enforcement of the information security controls. A review of the policies and procedures may also be insufficient, inconsistent, or outdated.
References:
ISACA, CISA Review Manual, 27th Edition, 2019, p. 284
ISACA, CISA Review Questions, Answers & Explanations Database - 12 Month Subscription
CISA-KR 문제 180
A mobile device awareness program would best enable an organization to address the security risks associated with a recently implemented bring your own device (BYOD) strategy. A mobile device awareness program is a set of activities that aim to educate and inform the employees about the benefits, challenges, and best practices of using their personal mobile devices for work purposes. A mobile device awareness program can help the organization to:
Communicate the organization's policies and expectations regarding BYOD, such as which devices are allowed, what data can be accessed or stored, and what security measures are required.
Raise the employees' awareness of the potential threats and vulnerabilities that affect their mobile devices, such as malware, phishing, data leakage, or device loss.
Provide the employees with guidance and tips on how to protect their mobile devices and the organization's data, such as using strong passwords, encryption, antivirus software, remote wipe, or VPN.
Encourage the employees to report any incidents or issues related to their mobile devices, such as suspicious messages, unauthorized access, or device damage.
A mobile device awareness program can help the organization to reduce the security risks associated with BYOD by enhancing the employees' knowledge, skills, and behavior in using their mobile devices securely and responsibly. A mobile device awareness program can also help the organization to comply with relevant regulations and standards that govern data privacy and security in the cloud1.
The other options are not as effective as a mobile device awareness program in enabling an organization to address the security risks associated with BYOD. Option A, mobile device tracking program, is a tool that allows the organization to monitor and locate the employees' mobile devices in case of loss or theft. However, this tool may not prevent or detect other types of security risks, such as malware infection or data breach.
Option B, mobile device upgrade program, is a process that ensures that the employees' mobile devices are running the latest versions of operating systems and applications. However, this process may not address other aspects of security, such as user behavior or data protection. Option C, mobile device testing program, is a method that verifies the functionality and compatibility of the employees' mobile devices with the organization's systems and networks. However, this method may not cover all the scenarios or factors that may affect the security of the mobile devices or the organization's data2.
References:
Mobile Device Security Awareness Topics3
Security Awareness Top Ten Topics - #8 Mobile Devices
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