CPXP 무료 덤프문제 온라인 액세스

What do patient feedback measures capture patient perceptions of?

• A.What and when things happened
• B.Where and when things happened
• C.What and how frequently things happened
• D.Where and how frequently things happened

Which is the MOST important initial strategy used to influence and effect positive change when enhancing the patient experience?

• A.Provide knowledge of how to change.
• B.Create awareness of the need for change.
• C.Understand the impact on staff.
• D.Create the desire to participate and support the change.

Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?

• A." I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "
• B." We are going to do our best. Don ' t worry about a thing. "
• C." I ' ve done this before. We rarely have complications and you ' ll be fine. "
• D." Don ' t worry; I could do this procedure in my sleep. "

Which is the BEST way to de-escalate a situation in which a patient is acting in an agitated, aggressive manner?

• A.Maintain a smile.
• B.Stand close to the patient.
• C.Keep hands in pockets.
• D.Use short, simple sentences.

What should healthcare organizations do to ensure more equitable health outcomes and a better patient experience?

• A.Work closely with community organizations to bring care to where people are.
• B.Provide comprehensive diversity and inclusion training for all staff.
• C.Ensure an understanding of the social determinants of health that influence a patient ' s life.
• D.Engage the communities they serve in understanding the bias they believe exists.