CPXP 무료 덤프문제 온라인 액세스

A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?

• A.Define where the care experience begins and ends.
• B.Determine which patients/families should be shadowed.
• C.Decide who should do the shadowing.
• D.Construct a current care experience flow map.

According to consumers, what is the MOST important component of the healthcare experience?

• A." Educate me on my condition. "
• B." Listen to me. "
• C." Show me empathy. "
• D." Provide me with information. "

In analyzing an organization ' s patient experience data, the patient experience professional observes that the standard deviation gets smaller as the responses become more similar for each question. Which is the BEST explanation for this phenomenon?

• A.As responses become more similar, the more different respondents are from each other, resulting in the standard deviation becoming smaller.
• B.As responses become more similar, they are closer to the mean, resulting in the standard deviation becoming smaller as well.
• C.As responses become more similar, the mean increases, resulting in the standard deviation becoming smaller.
• D.As responses become more similar, the median and mode become smaller. Thus, the standard deviation also becomes smaller.

What is the FIRST step in creating cultural change in an organization?

• A.Creating a sense of urgency
• B.Creating a sense of engagement
• C.Creating empathy among employees
• D.Creating a sense of commitment

A patient experience professional is meeting with a group of front-line nurses on a medical/surgical unit to identify why they are having difficulty hourly rounding on their patients. Which process improvement tool should be used to determine the root cause?

• A.A regression analysis
• B.An inter-rater reliability tool
• C.A Six Sigma control plan
• D.A "5 Whys" exercise