CIS-ITSM 무료 덤프문제 온라인 액세스

Incidents are stored what table?

• A.Incident [sn_task_incident]
• B.Incident [sn_incident]
• C.Incident [task_incident]
• D.Incident [incident]

Which record type would you use for a Computer request?

• A.Record Producer
• B.Order Guide
• C.Catalog Item
• D.Content Item

Where do you enable the Search as feature for an incident?

• A.Incident Properties application
• B.Incident form design
• C.incident.deflection system property
• D.Related Search Results table configuration

When building multiple catalog items, which components would you evaluate for consolidation and re-use?
(Choose two.)

• A.Flows and Subflows
• B.Sets of Variables
• C.Entitlements
• D.Icons

Where are the timeframe conditions for sending an SLA breach warning notification defined?

• A.Default SLA flow
• B.SLA Properties application
• C.SLA definition record
• D.SLA trigger conditions