CIS-ITSM 무료 덤프문제 온라인 액세스

Why don ' t Problem records automatically move from Resolved to CIosed after the fix is implemented.

• A.It is designed to follow the ITIL4 standard
• B.There is a scheduled job that automatically moves Resolved problems to CIosed after 7 days
• C.It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
• D.There is no CIosed state. Problem records are moved to Completed

What baseline Change Flows support the baseline Normal Change model?

• A.Change - Normal - New Change - Normal - Review, Change - Normal - CIose. Change - implementation tasks
• B.Change - Normal - Assess- Change - Normal - Authorize- Change- Normal-CIose. Change - Implementation tasks
• C.Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks
• D.Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

Problem management provides what benefits for Incident management? Choose 2 answers

• A.Incident managers authorize problem investigations
• B.Solutions implemented reduce future incidents
• C.Published workarounds help quickly resolve incidents
• D.Problem Investigations automatically triggered for multiple user incidents

What are key relationships between Change and Problem records?
Choose 2 answers

• A.A Problem must be associated with a Change, before it can be closed
• B.Changes which cause incidents should have an associated Problem
• C.Problem can be solved by a Change
• D.A Change can cause a Problem

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
* Default
* Major incidents
* Self Service
* Mobile
What are these UI layouts called in the Now Platform?

• A.Views
• B.Forms
• C.Workspaces
• D.Form Layouts
• E.Form Designs