CIS-FSM 무료 덤프문제 온라인 액세스

Which of the following resources are critical for a successful implementation? (Choose five.)

• A.Customer Service Agent
• B.Chief Executive Officer
• C.Field service manager
• D.System Administrator
• E.Chief Information Officer
• F.Qualifier
• G.Field service agent
• H.Dispatcher

As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)

• A.Matching criteria
• B.Ordering rules
• C.Weighting
• D.Ranking method
• E.Un-Assignment constraints

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

• A.Geolocation
• B.Task windows
• C.Age of task
• D.SLA status
• E.Skills

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

• A.Multiple assignment rules
• B.Unassignment constraints
• C.Agent task rejection preferences
• D.A system properly

Reactive, Planned, and Predictive are examples of what?

• A.Field service models
• B.Work order templates
• C.ServiceNow maturity levels
• D.Field service products