CIS-CSM 무료 덤프문제 온라인 액세스

Match the business rule to its function in the Self-Service Portal.
Hot Area:

정답:

Reference:
https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-servicemanagement/reference/r_BRIWCustomerService.html

Which one is NOT a dependency for the Customer Service Plugin?

• A.Skills Management
• B.Communities
• C.Openframe
• D.Task Activities

What features are included with the Customer Service Portal?
Choose 3 answers

• A.Search feature to get Information from several repositories
• B.Links to marketing promotions and product coupons
• C.Links to information sources such as the knowledge base, community and customer support
• D.The ability to create new accounts
• E.Header with links for different customer activities such as creating a case

What's the purpose of the Deactivate Special Handling Notes Scheduled Job?

• A.Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates
• B.Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week
• C.Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated
• D.Runs at the end of the month and deactivates all Special Handling notes more than 30 days old

Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. Which of the following statements is correct for CIs and assets?

• A.The CMDB tracks all assets as configuration items (CIs)
• B.The contract and entitlements of an asset dictate whether or not it is stored in the CMDB
• C.The CMDB only tracks CIs, assets cannot be CIs
• D.While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs