CIS-CSM 무료 덤프문제 온라인 액세스

From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

• A.Asset
• B.Product

What is the purpose of the sidebar feature in CSM Configurable Workspace?

• A.Enables managers lo discreetly monitor chats between agents and customers
• B.To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution
• C.Enables agents to keep information regarding details of the case visible at all times
• D.Enables agents to access response templates to help them resolve cases faster and more efficiently

In Workspace Chat, agents have the ability to use quick actions to work more efficiently. What action does the /r quick action perform?

• A.Rejects an incoming chat and moves it automatically to the general queue
• B.Routes the chat towards another group
• C.Uses response templates to Insert as text in a conversation
• D.Rolls up the current chat history towards an existing case

Articles can provide the following: (Choose three.)

• A.Provide answers and responses to common issues or questions
• B.Information about customer's service contract
• C.Share product information
• D.Document current and known issues

What benefits does scoping an application bring? (Choose three.)

• A.CSM teams can move at their desired pace, independent of IT
• B.CSM application data and business logic is protected from changes by other applications
• C.Changes in different scopes can be addressed in a single update set
• D.Account records can be changed only while in the CSM scope
• E.Provides CSM teams autonomy and control