Service-Con-201 무료 덤프문제 온라인 액세스

Universal Containers (UC) is planning a Service Cloud implementation involving complex integrations with external systems.
Which project management methodology should the consultant recommend?

• A.Six Sigma
• B.Waterfall
• C.Agile

Universal Containers has recently implemented an Experience Cloud site to allow its customers to create and update their cases online. Customers should only be able to access the cases where they are listed as the contact, including cases created by the their behalf. support team on What should a consultant recommend to meet the requirement?

• A.An organization-wide default of Public Read/Write on the Case object
• B.A sharing set to grant the Experience Cloud site user access to records associated to their Contact record
• C.A sharing rule to ensure record access is granted based on the Experience Cloud site user role hierarchy

Universal Containers is training a new set of service agents. Part of the training includes handling messaging from customers.
However, it is important that contact center managers monitor the messaging sessions to ensure the service agents ' responses are professional and accurate and that the managers are able to assist when needed.
Which Lightning Console feature should a consultant configure to support this need?

• A.Incident Management tab and Whisper Messages
• B.Chat Supervisor tab and Whisper Messages
• C.Omni-Channel Supervisor and Whisper Messages

Universal Containers (UC) is planning to launch a new product in the next two weeks. Executive leadership wants customer support to monitor social media platforms to intake cases.
Which solution should a consultant recommend to meet the requirement?

• A.Use a third-party app from AppExchange.
• B.Implement an Apex solution.
• C.Use custom case assignment rules.

The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally.
What should the consultant recommend?

• A.Enable and configure Swarming in Slack.
• B.Configure a case notification Slackbot.
• C.Create a case team workspace in Slack.