Service-Con-201 무료 덤프문제 온라인 액세스

Universal Containers implemented Case Management to support business-to-consumer (B2C) customers. One custom field includes the customer's Personal Identifiable Information (PII) data. When a case is submitted, an account manager requires Read-Only access and needs to view the customer's PII data. A support engineer requires Read and Write access but no visibility into the customer's PII data.
Which solution should a consultant recommend to meet the requirements?

• A.Configure View All for the Case object and field-level security.
• B.Configure OWD for the Case object and implement Salesforce Shield.
• C.Configure Case Team with Read Write and field-level security.

An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with global data protection and privacy regulations.
Which solution should the consultant recommend to meet the requirement?

• A.Search and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.
• B.Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.
• C.Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable

Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of customer queries within Service Cloud. A consultant is advising on the implementation of chatbots to improve current customer support operations.
Which specific aspect should UC prioritize when implementing chatbots to improve customer support operations?

• A.Work on integrating with social media platforms.
• B.Emphasize continuous monitoring of chat.
• C.Focus on scalability for handling high inquiry volume.

Universal Containers (UC) is migrating from a legacy case management system to Salesforce. UC would like to retain the existing parent-child relationships between cases.
What should a consultant recommend?

• A.Migrate parent cases first
• B.Migrate parent and child cases together.
• C.Migrate child cases first.

Universal Containers (UC) wants to allow customers to submit cases through its corporate website. UC wants to avoid a large volume of invalid cases.
Which tool should the consultant use to meet the requirements?

• A.Web-to-Case
• B.On-Demand Email-to-Case
• C.AppExchange Package