Plat-UX-102 무료 덤프문제 온라인 액세스

The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience. What should analogous research help them accomplish?

• A.Explain a complex strategy to varied stakeholders.
• B.Generate unexpected ideas and increase empathy.
• C.Bring fun into an otherwise boring project.

Cloud Kicks is excited about a new customer self-service initiative. Within the stakeholder team, a support manager has shared features they want to recreate from their previous system; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project. What should the strategy designer recommend to stakeholders to remediate risks?

• A.Revisit customer research to inform internal prioritization.
• B.Map features between the two systems and let stakeholders prioritize.
• C.Advise executive leadership to make the decision about priorities.

Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way. Which Salesforce product should CK invest in to efficiently enable the desired experience?

• A.Scheduler
• B.Service Cloud
• C.Field Service

Cloud Kicks ' product team is focused on a new business-casual clothing line that they think will account for over half of the company ' s revenue in the future. Which trend should influence desirability the most?

• A.Supply chain issues that delay product availability
• B.Digital ' product passports ' to help prevent counterfeiting
• C.Hybrid work emphasizing the need for color and comfort

Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical. Which approach should the strategy designer take to get the developer ' s support?

• A.Persuade the developer ' s boss and product manager to lend their support to the project, and the developer will likely come around.
• B.Create a persuasive story about the concept focusing on what the developer cares about and using their language.
• C.Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.