Plat-Arch-201 무료 덤프문제 온라인 액세스

Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

• A.Create a report on Case analytic snapshots.
• B.Install AppExchange packages for available reports.
• C.Enable field history tracking on the Case object.
• D.Create Contact and Opportunity Reports and Dashboards.

Which tool helps prevent duplicate records?

• A.Process Builder
• B.Validation Rules
• C.Matching Rules + Duplicate Rules
• D.Workflow Rules

Universal Containers is establishing a call center that will use Salesforce. UC receives 10 million calls and creates 100 million cases every month. Cases are linked to a custom call object using lookup relationship. UC would like to run reports and dashboard to better understand different case types being created on calls to better serve customers. What solution should a data architect recommend to meet the business requirement?

• A.Leverage custom objects to store aggregate data and run analytics.
• B.Archive records to a data warehouse and run analytics on the data warehouse.
• C.Leverage big objects to archive records and Einstein Analytics to run reports.
• D.Leverage out-of-the-box reports and dashboard on case and interactive voice response (IVR) custom object.

Universal Containers (UC) owns several Salesforce orgs across a variety of business units. UC management has declared that it needs the ability to report on Accounts and Opportunities from each org in one place. Once the data is brought together into a global view, management would like to use advanced Al-driven analytics on the dataset. Which tool should a data architect recommend to accomplish this reporting requirement?

• A.Run standard reports and dashboards.
• B.Write a Python script to aggregate and visualize the data.
• C.Use Einstein Analytics for multi-org.
• D.Install a third-party AppExchange tool for multi-org reporting.

Universal Containers would like to remove data silos and connect their legacy CRM together with their ERP and with Salesforce. Most of their sales team has already migrated to Salesforce for daily use, although a few users are still on the old CRM until some functionality they require is completed. Which two techniques should be used for smooth interoperability now and in the future?

• A.Specify the legacy CRM as the system of record during transition until it is removed from operation and fully replaced by Salesforce.
• B.Do not connect Salesforce and the legacy CRM to each other during this transition period, but do allow both to interact with the ERP.
• C.Work with stakeholders to establish a Master Data Management plan for the system of record for specific objects, records, and fields.
• D.Replicate ongoing changes in the legacy CRM to Salesforce to facilitate a smooth transition when the legacy CRM is eventually retired.