Field-Service-Lightning-Consultant 무료 덤프문제 온라인 액세스

Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer

• A.Create multiple work order line items per service.
• B.Assign the appropriate skills to resources.
• C.Use work types with required skills.
• D.Select the relevant work types for each resource.

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

• A.Relate the Time Sheet Entries to the Work Order Line Item.
• B.Relate the Time Sheet Entries to the Service Appointment.
• C.Relate the Time Sheet to the Work Order Line Item.
• D.Relate the Time Sheet to the Service Appointment.

Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

• A.With Work Order Types.
• B.With Process Builder
• C.With Workflows
• D.With Entitlement Templates

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

• A.Auto-generated scheduled Service Appointments will be shared with resources.
• B.Make the dispatcher the assigned resource on the Service Appointments.
• C.A Service Appointment can be shared by clicking Sharing on the record.
• D.The Service Appointment's parent record can be shared with the assigned resource.

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

• A.Skills, Operating Hours, Time Slots, and Holidays.
• B.Service Territories, Operating Hours, and Resource Absences
• C.Service Territories, Resource Capacity, and Business Hours
• D.Work Types, Resource Availabilities, and Operating Hours