BA-201 무료 덤프문제 온라인 액세스

Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?

• A.Value stream map
• B.Capability model
• C.SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

• A.Entity Relationship Diagram (ERD)
• B.System requirements specification
• C.Change request logs

Cloud Kicks (CK) wants to incorporate a credit check process to verify prospects in Sales Cloud. CK asks the business analyst (BA) to identify which stage of the sales process that the credit check should be embedded.
What should the BA do to meet the requirement?

• A.Create a value stream map.
• B.Create a process map.
• C.Create a capability model.

During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

• A.Enterprise, Strategy, Stakeholder
• B.Financial, Technical, Operational
• C.Technical, Stakeholder, Enterprise

Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

• A.Executive sponsors, IT leadership, and end users
• B.Senior leadership, IT leadership, and middle management
• C.Business leaders, middle management, and end users