BA-201 무료 덤프문제 온라인 액세스

During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?

• A.Present recommendations from testing to determine if improvements should be made to the underlying implementation.
• B.Decompose and model the business processes, and identify testing procedures to calculate new values.
• C.Run testing again, ensuring the scripts reflect expectations and business processes match functionality,

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?

• A.A collection of use cases
• B.A business process model
• C.A persona journey map

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

• A.Send emails to stakeholders with all of the changes to the user stories.
• B.Allow each team member to merge all user stories at the end of user acceptance testing.
• C.Define a common repository to hold all user stories and track changes over time.

Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

• A.Acceptance criteria
• B.Process maps
• C.User stories

A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

• A.Virtual whiteboard
• B.One-on-one meetings
• C.Demo prototype