B2C-Solution-Architect 무료 덤프문제 온라인 액세스

Northern Trail Outfitters Is migrating away from legacy system and is currently implementing Service Cloud, Marketing Cloud, and B2C Commerce to support their growing business needs. The business has asked a Solution Architect to propose a cross-cloud data mapping design that makes use of the strengths of each platform.
Which two recommendations should a Solution Architect include to the design?
Choose 2 answers

• A.Document the data type and size constraints in each system to ensure entities are mapped correctly.
• B.Ensure that the legacy systems data model is mapped and implemented as-ls without any modifications to minimize data migration complexity.
• C.Use an integration tool so there is no need to consider data mapping as part of the design.
• D.Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.

An organization wants to avoid sending post-purchase review emails until a customer has had a chance to receive and try out their order. The typical shipping duration is around 3 days, but the organization is unsure about how long it takes a customer to try the product once it has been delivered.
What should the company do to leverage its Salesforce product suite and optimize the open rates for its post- purchase emails?

• A.Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.
• B.Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-
  , 2-, and 3-day Wait activity
  based on open rate to optimize the additional delay for product testing.
• C.Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.
• D.Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-, 2-, and 3-day Wait activity based on open rate to optimize the additional delay for product testing.

A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

• A.Service agents leverage products, catalog, and inventory information directly in Service Cloud.
• B.Service agents leverage order cancellation but only with custom development.
• C.Service agents leverage the entire case history inside of B2C Commerce.
• D.Service agents leverage order line items, shipment, and payment information in Service Cloud.

Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

• A.Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
• B.Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility
• C.Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
• D.User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce

A university has several small departmental organizations scattered across different colleges. Each of which has its own finances, business processes, and strategies that are sometimes at odds. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs.
What should a Solution Architect recommend to meet their needs?

• A.Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs
• B.Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs
• C.Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs
• D.Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs