Arch-301 무료 덤프문제 온라인 액세스

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers

• A.Implement Case Deflection.
• B.Offload the number of cases received via Web2Case by using Email2Case.
• C.Disable anonymous users on the site.
• D.Plan and conduct User Adoption Trainings for resellers on how to use the site.

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

• A.Place all training materials on the home page so users can find them easily.
• B.Ensure each team has a Salesforce champion that can provide one-on-one training.
• C.Break down training materials into quick reference guides for job-specific functions.
• D.Record hour-long pieces of training for each job role so users can review on their own time.

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*

• A.System of Engagement for Opportunities and SOR for Orders
• B.System of record (SOP.) for Opportunities and System of Engagement for Orders
• C.SOR for Opportunities and System of Intelligence for Orders
• D.SOR for Opportunities and SOR for Orders

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as
100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

• A.Set up scheduled flows to handleemail sending and tracking.
• B.Recommend Marketing Cloud Account Engagement.
• C.Develop a custom solution using scheduled Apex to send emails.
• D.Recommend Marketing Cloud Personalization.

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?

• A.Agree with the management team to postpone the go-live and increase the scope to include the desired features.
• B.Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
• C.Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
• D.Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.