AP-226 무료 덤프문제 온라인 액세스

The customer needs real-time sentiment analysis during calls. Which third-party integration might be beneficial?

• A.Zoom
• B.Zendesk
• C.Google Cloud AI
• D.Genesys Cloud CX

Your scenario involves deploying a new outbound calling feature for targeted campaigns. Which cut-over requirement helps mitigate compliance risks?

• A.Verifying agent training on call scripts and adherence to regulatory requirements.
• B.Implementing recording and call monitoring functionalities for compliance audits and quality control.
• C.All of the above, contributing to a compliant and responsible outbound calling operation.
• D.Ensuring proper opt-in mechanisms and customer consent management for outbound calls.

The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized?

• A.Knowledge Base
• B.Field-Level Security
• C.Omni-Channel Routing
• D.Einstein Analytics

Your bot requirements include personalized greetings and information based on customer dat a. Which Salesforce feature enables this?

• A.Merge fields within bot conversation scripts linking to specific object fields containing customer information.
• B.Einstein Insights providing real-time customer data to personalize bot interactions and recommendations.
• C.All of the above, depending on the level of personalization and data sources required.
• D.Custom Apex code dynamically fetching customer data and injecting it into chatbot responses.

Your bot design includes integration with external systems for data retrieval. Which security protocol safeguards data exchange?

• A.Field-Level Encryption selectively encrypting sensitive data fields within the bot's data storage.
• B.API authentication mechanisms ensuring authorized access and verification for data exchange.
• C.Secure Sockets Layer (SSL) encryption protecting data transmission between the bot and external systems.
• D.All of the above, forming a multi-layered security approach for data exchange with external systems.