AP-222 무료 덤프문제 온라인 액세스

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

• A.Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
• B.Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
• C.Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
• D.Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

The City of Snaxboro has been using Public Sector Solutions for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre- built templates. Which tool is recommended to help them achieve this requirement?

• A.Salesforce Einstein
• B.Salesforce Reports & Dashboards
• C.CRM Analytics for Public Sector
• D.Tableau for Public Sector

A city wants residents to schedule inspection appointments online. Appointment availability must automatically consider inspector skills, service territories, travel time, and working hours. Which Salesforce capability should be implemented?

• A.Field Service appointment scheduling
• B.Email-to-Case
• C.Salesforce Scheduler only
• D.Public Sector Solutions Appointment Assistant

A customer requires an onsite inspection for every business license application with a retail location. They want to establish a consistent checklist for the inspection, with visibility to the applicable regulatory codes for each checklist item. They also require signatures from the inspected business location owner and the inspector. What Action Plan Template and target object should be used for this use case?

• A.Action Plan Template with Type = "Visit Execution", Target Object = "Visit"
• B.Action Plan Template with Type = "Industries", Target Object = "Business License Application"
• C.Action Plan Template with Type = "Visit Execution", Target Object = "Business License Application"
• D.Action Plan Template with Type = "Industries", Target Object = "Visit"

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

• A.Application form using Omniscripts and embed the license fee logic using triggered flows
• B.Application form using Omniscripts and embed the license fee logic using integration procedures
• C.Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
• D.Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.