AP-209 무료 덤프문제 온라인 액세스

Green Energy Solutions are trying to forecast the number and type of licenses needed to be purchased to support the following resource structure:
Service Territory A has 2 internal resources and 2 contractors set as capacity-based resources: ABC and XYZ, both represent a contractor company. ABC contracting company has 3 individual resources and XYZ contracting company has 4 individual resources.
What type of Field Service licenses and how many of each should Green Energy Solutions purchase?

• A.1 Dispatcher, 1 Technician, and 3 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)
• B.2 Dispatchers, 2 Technicians, and 1 Contractor, plus 7 Contractors (3 for ABC and 4 for XYZ)
• C.1 Dispatcher, 9 Technicians, and 2 Contractors
• D.1 Dispatcher, 2 Technicians, and 2 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)

Universal Containers offer repair services for customers' capital equipment. Sometimes, a customer may ask a repair technician to take a look at another piece of equipment while they're on-site.
How can Universal Containers give the field worker the flexibility to extend the time on site and track that they performed service on another piece of equipment?

• A.Have the technician add the additional piece of equipment serviced to the 'Related Assets' list on the Work Order, and capture the 'Actual End date' upon completion
• B.Add two custom fields: a custom checkbox field on the Service Appointment, that if selected will trigger the creation of another Service Appointment related to the same asset with an 'Immediately follow' dependency to the current Service Appointment, and a number field to capture the duration of the new service
• C.Create a custom text field on the Work Order that will capture 'Additional work onsite' and have the Salesforce administrator update the Asset with a custom field called 'Date of the last service'
• D.Build a Field Service Mobile flow and set it as a Mobile App Extension flow that will create a Work Order Line Item populating the Asset and extend the 'Duration' and 'Scheduled End' time of the Service Appointment. Leverage 'Scheduling Recipes' so optimization can reshuffle the remainder of the day, if the extended time requested is greater than 10 minutes

Universal Containers (UC) sell Service Contracts to their customers. One of the terms of the Service Contract determines that a UC technician will perform annual maintenance on all the customer's Assets until the contract expires.
UC would like to ensure that when a technician is sent to the customer, the maintenance work is completed in a single visit, and all covered Assets are listed on the Work Order's Service Report.
What Maintenance Plan configuration should a consultant recommend UC?

• A.'Work Order Generation Method' is set to 'One Work Order Line Item per Asset' and 'Service Appointment Generation Method' is set to 'One Service Appointment per Work Order Line Item'
• B.'Work Order Generation Method' is set to 'One Work Order Line Item per Asset' and 'Service Appointment Generation Method' is set to 'One Service Appointment per Work Order'
• C.'Work Order Generation Method' is set to blank and 'Service Appointment Generation Method' is set to
  'One Service Appointment per Work Order'
• D.'Work Order Generation Method' is set to 'One Work Order per Asset' and 'Service Appointment Generation Method' is set to 'One Service Appointment per Work Order'

Universal Containers installers are required to complete a standardized quality checklist that includes data inputs as well as capturing some pictures of the completed installation.
How should a Field Service consultant set up the mobile experience for those installers?

• A.Leverage 'Work Plans' and a flow to launch from a 'Work Step'
• B.Create fields on the Service Appointment and create a Service Appointment 'Record Update' action for the quality check items and leverage 'Chatter' to post images
• C.Use 'Deep Linking' in order to achieve this requirement
• D.Give complete edit access to the mobile app so the installers have the flexibility to update what they need

Out of the below options, which three questions should a consultant typically ask during the first day of an initial implementation?

• A.What Service Objectives and what should their corresponding weights be within the different Scheduling Policies?
• B.What are the different types of services provided to customers? What are the skills required and the estimated duration?
• C.How are the different business units set up? Geographical/ functional/ both?
• D.Which Dynamic Gantt features should be incorporated into the use cases?
• E.What needs to be synced with Salesforce? What integration is needed with external apps?