AP-203 무료 덤프문제 온라인 액세스

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

• A.Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
• B.Use the integration procedure to manage the various task that technician need to undertake
• C.Use data raptor to assist with integration and introduce several manual task into the flow.
• D.Use call out to fully automate the flow so that no manual steps are required

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

• A.Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
• B.Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
• C.Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
• D.Accommodate the feature since otherwise business representative will not accept the iteration results.

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

• A.Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
• B.Introduce customer data management system as a part of digital transformation to keep customer data up to date
• C.Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
• D.Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

• A.Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
• B.Introduce customer data management system as a part of digital transformation to keep customer data up to date
• C.Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
• D.Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

• A.Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
• B.Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
• C.Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
• D.Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products