AI-201 무료 덤프문제 온라인 액세스

Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?

• A.Service Replies
• B.Case Escalation
• C.Case Summaries

Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization. What should the Agentforce Specialist recommend?

• A.Agent Analytics
• B.Agent Studio Analytics
• C.Agentforce Analytics

In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?

• A.User Organization
• B.Recipient Opportunities
• C.Recipient Account

Universal Containers has set up a Service Agent to allow customers to look up their order status.
The topic setup includes:
Name: Order Inquiry
Classification Description: Handles user requests to look up order status, including tracking details and delivery estimates for orders placed within the last 90 days.
Scope: Your job is only to assist authenticated users in looking up the status of their orders placed within the last 90 days. If the order is pending delivery, provide the tracking number and estimated delivery date. Do not handle inquiries for orders older than 90 days.
Which information will be used by the Agentforce reasoning engine to choose this topic?

• A.Topic Name and Scope
• B.Classification Description and Scope
• C.Topic Name and Classification Description

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the Agentforce Specialist set up to enable UC's sales team?

• A.Call Explorer
• B.Call Summaries
• C.Call Insights