ADX261 무료 덤프문제 온라인 액세스

Universal Containers wants to automate the process of case creation. While conducting a business process review, the consultant learned that customers sometimes upload digital pictures of the problem.
Following best practices, which solution should a consultant recommend?

• A.Web-to-Case
• B.AppExchange package
• C.Email-to-Case

Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.
Following best practices, how should a consultant deploy these permission sets to production?

• A.Use a change set.
• B.Re-create them manually.
• C.Use Salesforce Workbench.

Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments.
What should the consultant recommend to an agent who wants to launch a Slack Swarm?

• A.Quick Action
• B.Apex trigger
• C.Escalation rules

Universal Containers' leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.
What should the consultant recommend to distribute cases?

• A.Configure Web-to-Case and use assignment rules,
• B.Create queues with support agents and use assignment rules.
• C.Predefine case teams and use assignment rules.

Universal Containers has technical support and general customer service teams that use unique Service Console applications.
Which configuration should a consultant use when deploying the console?

• A.Assign a permission set granting the Service User license.
• B.Assign the app to the User profile.
• C.Assign the Service User license to their User record.