ADM-261 무료 덤프문제 온라인 액세스

A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers

• A.Set up Milestones.
• B.Configure Service Contracts.
• C.Enable Work Orders.
• D.Create an Entitlement Process.

Universal Containers has millions of customers in Salesforce, but only a very smallpercentage have opened support cases in the past. Recently, Universal Containers has implemented a Customer Community and plans to allow customers to be authenticated users to increase self- service rates. Which two methods should be used to enable the customers on the Community? Choose 2 answers

• A.Identify active Customersand send them registration instructions via email.
• B.Have agents manually create Users when Community access is requested by Customers.
• C.Send email notifications to all Customers to join the Community.
• D.Have agents provide Customers with Community registration instructions when working a case.

A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?

• A.Verify that users have access to the Live Agent public group.
• B.verify that users have access to the Live Agent chat buttons.
• C.Verify that users are assigned the Live Agent user profile.
• D.Verify that users are assigned the Live Agent feature license.

Which native Service Cloud solution is used for case satisfaction surveys?

• A.Create a Web-to-case form with a custom case type of survey
• B.Enable the case survey auto-response rule
• C.Check the survey option in the case settings
• D.Enable the case survey option on the caseobject

A company frequently has issues with customers that need complex, hands-on technical support with high- priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with theserestrictions?

• A.Customer Community
• B.Field Service Lightning
• C.SOS Video Chat
• D.Salesforce Knowledge