SHRM-SCP 무료 덤프문제 온라인 액세스

When presented with a harassment complaint from an employee, which statement should human resources avoid saying to the victim?

• A."The information you,re giving me today is completely confidential"
• B."Please keep any investigation details confidential."
• C."Thank you for bringing this to our attention: however, this does not sound like harassingbehavior."
• D.,We do not tolerate retaliation."

A nonprofit health care facility conducts an engagement and culture survey, and the results indicate that employees throughout the organization believe leadership engages in favoritism by providing unequal opportunities for staff. General perceptions of the company's culture are poor, and many employees report intentions to leave their jobs. Several additional concerning findings are isolated to the philanthropic department, which is responsible for acquiring donors and securing charitable partnerships. Employees from this department report poor working relationships among staff, including gossiping and bullying among co-workers. Although the leadership team is aware of the poor working relationships in the philanthropic department, they have not asked the department director to address the issues because of the department's outstanding performance in recent years. However, after considering the recent survey results the leadership team decides to initiate a project to address the culture issues at the facility overall and within the philanthropy department specifically. The operations VP will oversee the project and ask an HR business partner (HRBP) to lead the project. The VP of operations requests that the HRBP collect additional survey data and conduct focus groups during the first phase of the project.
Although the leadership team initiated the project, a few members express concerns that the project is not a good use of the facility's funds. They are skeptical that the project will lead to any tangible benefits for the facility. Which action should the HRBP take to address the leadership team's opposition to the project?

• A.Justify the investment in the project by highlighting the return on investment in relation to costs of turnover.
• B.Finish gathering data for the project before addressing the leaders' concerns.
• C.Compile case studies of real-world examples where poor company culture resulted in organizational failure.
• D.Provide examples of steps the facility may choose to take to improve company culture during later phases of the project.

The VP of HR asks the new HR generalist to prepare a 30-day action plan and then meets with her for an initial development meeting. What should the HR generalist include in her action plan?

• A.Make suggestions to improve work processes and procedures.
• B.Implement best practices learned from her previous positions.
• C.Observe current processes instead of asking too many questions.
• D.Schedule a one-on-one meeting with each manager she will be supporting.

Given the original reason for the human resources (HR) audit, what would be the MOST appropriate type of audit?

• A.An audit to ensure all HR functions are aligned with best practices
• B.An audit to ensure compliance with applicable regulations
• C.An audit to ensure HR function is aligned with organizational goals
• D.An audit focused on employee relations

What can someone improve on to become an impactful communicator?

• A.Giving feedback
• B.Vocal qualities
• C.Emotional intelligence
• D.Multitasking