C_TCRM20_73 무료 덤프문제 온라인 액세스

Which of the following settings within the action processing determines when an action should be processed (e.g. 'immediate', 'when saving' or 'using selection report') Please choose the correct answer.
Response:

• A.Processing Type
• B.Schedule Condition
• C.Start Condition
• D.Processing time

Which one of the following are functional enhancements of the Service Contract that generate followup documents at specified points in time as individual or periodic scheduling?
Please choose the correct answer.
Response:

• A.Quotation Order
• B.Service Plan
• C.Service Order
• D.Service level agreements

What is integrated in the SAP ERP system that acts the same was as an adaptor in SAP CRM for communicating with other systems?
Please choose the correct answer.
Response:

• A.Middleware
• B.Netweaver
• C.Plug In
• D.Interaction Modeller

Which of the below tool shows that which queue an agent is currently working in is called?
Please choose the correct answer.
Response:

• A.Manager Dashboard
• B.Intent-Driven Interaction
• C.Call List Management
• D.Navigation Bar

Account classification can be used to classify your accounts according to any criteria you choose. Which of the following statements is correct?
Please choose the correct answer.
Response:

• A.Account classification allows the assignment of several classification attributes to one account.
• B.You can assign any number of criteria and attributes to each classification category.
• C.Classification categories are fixed and cannot be enhanced.
• D.Account classification influences the header fields that are displayed within an account.