C_TCRM20_73 무료 덤프문제 온라인 액세스

Which of the following is correct for SAP CRM Interactive reports?
There are 2 correct answers to this question.
Response:

• A.They require a separate SAP BW system.
• B.They can be created in SAP CRM GUI.
• C.They can created on CRM web UI by users.
• D.They are created via in Web UI using a wizard.

Which of the following SAP CRM interaction channels focuses on indirect sales and on partner relationship management?
Please choose the correct answer.
Response:

• A.Field Applications.
• B.Web Channel.
• C.Interaction Channel.
• D.Partner Channel management.

Which of the following describes the structure of a CRM business transaction?
Please choose the correct answer.
Response:

• A.Header, Item and Schedule lines
• B.Customizing headers
• C.Transaction channels
• D.Transaction determination procedure

Which of the following are types of SAP CRM product?
There are 3 correct answers to this question.
Response:

• A.Warranty
• B.Sales
• C.Service
• D.Material
• E.Financing

There are standard tasks performed by the Interaction Center Manager. Which of the following activities can be related to the Interaction Center manager?
Please choose the correct answer.
Response:

• A.User rules creation
• B.SLA definition.
• C.Rule policy creation.
• D.Script forwarding.