C_TCRM20_72 무료 덤프문제 온라인 액세스

Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM?

• A.Pricing procedure
• B.Subject profile
• C.Campaign determination procedure
• D.Organization profile

What tasks does an Interaction Center agent typically perform? Note: There are 3 correct answers to this question.

• A.Answers questions on invoice amounts using the knowledge search.
• B.Provides a solution to customer requests using the knowledge search.
• C.Searches for an e-mail using the Interaction Center inbox.
• D.Qualifies a lead using a survey.
• E.Runs a marketing campaign.

Which assignments do you have to make in Customizing when setting up the condition technique for pricing?
Note: There are 3 correct answers to this question.

• A.Assignment of condition types to access sequence
• B.Assignment of condition types to pricing procedure
• C.Assignment of access sequence to pricing procedure
• D.Assignment of access sequence to condition type
• E.Assignment of condition tables to access sequence

Your company runs SAP ERP and SAP CRM but does not utilize the SAP NetWeaver Portal or any other portal product.
What would you do if a SAP CRM user required access to the SAP ERP transaction "Display Bill of Material"?

• A.Use the transaction launcher.
• B.Install the MapBox.
• C.Start the Virtual Machine Container.
• D.Implement Single Sign-On certificates.

You want to gather information from your customers.
Which option within SAP CRM supports this requirement?

• A.Partner Channel Management
• B.Survey tool
• C.E-mail Response Management System
• D.CRM Web Channel