C_OCM_2503 무료 덤프문제 온라인 액세스

Which approach is suitable for conducting a communication needs analysis?

• A.Conducting workshops in all impacted business units, because it gives the employees the feeling of being heard
• B.Approaching managers or dedicated experts, because it is efficient and avoids unrealistic expectations
• C.Interviewing selected business users to explore their individual communication needs, because aggregating this data reveals important insights
• D.Setting up the analysis as a project activity, because it allows fast execution and fosters team spirit

How do you define the term Organizational Change Management?

• A.It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a current to a future state with focus on the added value for the impacted users.
• B.It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, and organizations from a current to a future state with intended business benefits.
• C.It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a traditional to an agile organizational setup with intended business benefits.
• D.It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, and organizations from a traditional to an agile organizational set-up with focus on the added value for the impacted users.

What should a change manager keep in mind when designing the process for capturing lessons learned? Note:
There are 3 correct answers to this question.

• A.A predefined structure and scope of topics help to cover all relevant aspects
• B.The focus on topics that didn't go well saves time during the workshop
• C.A workshop setting is the best way to capture lessons learned
• D.The results of the lessons learned activity should be treated confidentially
• E.Clear rules of engagement, such as "avoid finger-pointing," facilitate the process

How is the cooperation between project management and change management during a cloud implementation organized?

• A.Project management focuses on the project tasks, change management on the cooperation within the project team.
• B.Project management focuses on the organizational level, change management on the individual and group level.
• C.Project management focuses on the hard factors, change management on the soft factors.
• D.Project management focuses on the objectives of the project, change management on the vision of the project.

What are success factors for the different dimensions of the change management framework? Note: There are
3 correct answers to this question.

• A.Regarding change effectiveness, it is important to use a balanced combination of change effectiveness measures.
• B.Regarding change strategy, it is important to fulfill the expectations towards change management.
• C.Regarding change realization, it is important to actively support the business units in the development of a new operating model.
• D.Regarding change communication, it is important to develop a compelling, comprehensive change story.
• E.Regarding change leadership, it is important to establish stakeholder management as an ongoing activity.