C_C4H56_2411 무료 덤프문제 온라인 액세스

What do you need to configure to access cases in SAP Service Cloud Version 2?

• A.Assign the business service case to a business role.
• B.Assign the employee to a case type.
• C.Assign access rights directly to the user.
• D.Create access rights for read mode.

How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

• A.Add or remove statuses in the existing status schema.
• B.Use code list restrictions.
• C.The status schema cannot be adapted.
• D.Change the existing status schema.

What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.

• A.Custom entity
• B.Mashup
• C.Action
• D.Business flow

Which of the following objects can be replicated between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.

• A.Service contracts
• B.Registered products
• C.Maintenance plans
• D.Contacts

Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

• A.The installed base must be set to active status.
• B.At least one registered product must be assigned to the installed base.
• C.An active service contract must be added to the installed base.
• D.A customer needs to be assigned to the installed base.