C_C4H56I_34 무료 덤프문제 온라인 액세스

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A.Customer
• B.Warranty
• C.Maintenance plan
• D.Registered product

Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

• A.Send event e-mail template
• B.Send info notifications
• C.Send event notifications
• D.Send object update
• E.Send e-mails

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

• A.Set up rules with BRF+.
• B.Set up rule(s) for case routing to employees.
• C.Set up rule(s) for case routing to teams.
• D.Define case types and assign responsible teams and employees.

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

• A.Create a mashup to embed the web page of the external solution.
• B.Use the web page URL of the external solution for extracting input parameters in the mashup
• C.Define a custom screen for the mashup.
• D.Develop a custom business object.
• E.Include a dedicated step pointing to the mashup in one of the phases of the case type.

You want to assign employees to multiple organizational units. Which action needs to be performed to achieve this?

• A.Enable the Primary flag in the organization unit.
• B.Acquire an additional license for the required add-on.
• C.Assign the employee at company level.
• D.Assign employees directly to different organizational objects.