C_C4H510_21 무료 덤프문제 온라인 액세스

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

• A.Installed base
• B.Registered product
• C.Service warranty
• D.Service contract

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

• A.Set up a multi-step approval process.
• B.Change the priority to escalated.
• C.Push the incident to SAP Service Cloud support.
• D.Start processing.

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

• A.Define a template.
• B.Set up an approval process.
• C.Activate Live Activity Configuration.
• D.Create a customer and assign an e-mail address.

Which data element is used to calculate the warranty start?

• A.Warranty duration
• B.Service category
• C.Warranty reference date
• D.Number of months

The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.

• A.Maintenance plan
• B.Workflow rule
• C.Feature action within tickets
• D.Resource scheduler