C_C4H510_04 무료 덤프문제 온라인 액세스

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

• A.Copy an existing approval process and modify the details.
• B.Configure process steps and define work distribution.
• C.Configure a resource scheduler.
• D.Create a new registered product.
• E.Set validity from and to dates.

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

• A.Working calendar
• B.Operating hours
• C.Maintenance plan
• D.Service contract

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.You can use a console to write SQL statements.
• B.You can add custom fields in data sources and reports.
• C.You can access data base and check raw data in tables.
• D.You can save report views and make them available to users.

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

• A.Customer
• B.Maintenance plan
• C.Service request
• D.Contracts

You have configured the SLAs and their determination rules, but they are not derived in the service ticket.
Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

• A.A workflow rule has to be scheduled to trigger the determination.
• B.The determination rules have been configured, but not activated.
• C.The question related to SLAs must be activated in project scoping.
• D.The system background job for SLA determination runs every 30 minutes and has not been executed yet.