C_BOSUP_90 무료 덤프문제 온라인 액세스

A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

• A.Update the customer with detailed step by step solutions using clear but short sentences.
• B.Send customers short answers to avoid confusion.
• C.Send the customer multiple possible solutions even if you have not tested them.
• D.Update the customer with the same solution you sent originally until the customer understands that solution.

You receive a customer message where several issues are reported.
What will be your next step?

• A.Start message processing without contacting the customer.
• B.Ask the customer to create one message per issue.
• C.Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
• D.Ask your colleagues for processing this message.

Which of the following are functions of SAP Solution Manager? (Choose two)

• A.Service Marketplace
• B.Service Desk
• C.Backup and Recovery
• D.Solution Monitoring

Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

• A.Up-to-date
• B.Updating
• C.Update
• D.Upgrade

As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

• A.Customers need to install SAP Solution Manager and the partner needs to connect to it.
• B.Customers and partner need to have SAP Solution Manager clustered.
• C.Customers do not require their own SAP Solution Manager installation.
• D.Customers require their own installation of SAP Solution Manager.