C-TCRM20-73 무료 덤프문제 온라인 액세스

What is the Integrated Communication Interface (ICI) used for in SAP CRM?
Please choose the correct answer.
Response:

• A.To enable communication between SAP CRM and SAP SCM
• B.To enable communication between SAP CRM and mobile clients
• C.To enable communication between SAP CRM and Computer Telephony
• D.To enable communication between SAP CRM and SAP ERP

There are standard tasks performed by the Interaction Center Manager. Which of the following activities can be related to the Interaction Center manager?
Please choose the correct answer.
Response:

• A.SLA definition.
• B.User rules creation
• C.Rule policy creation.
• D.Script forwarding.

You are a Key member of a CRM implementation project. Which of the following describes an accurate User Interface Strategy?
Please choose the correct answer.
Response:

• A.Business users should user CRM webclient, Administrators can use SAP GUI.
• B.Business Users should use CRM Webclient, Administrators can use either People Centric User Interface (PCUI) or SAP GUI.
• C.Business users should use Web Client for Interaction centre and PCUI for other processes.
• D.Business users should use CRM Webclient UI, advance users can use SAP GUI.

When you create an activity and then see that it should have been created as a follow-up transaction to an existing case, you can use subsequently linking functionality to link this activity to an existing transaction.
Under these circumstances, which of the following statements hold true?
There are 3 correct answers to this question.
Response:

• A.You have configures object relationship profile.
• B.The document flow is updated automatically.
• C.You can subsequently link Item to Item but not schedule line to schedule line
• D.You can subsequently link header to header

The fastest place to access a link on CRM Web UI is in
Please choose the correct answer.
Response:

• A.A logical link group
• B.A work center link group
• C.A navigation link group
• D.A direct link group
• E.A system link group