C-C4H56I-34 무료 덤프문제 온라인 액세스

What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

• A.Installation points
• B.Registered products and installed bases related to the account only
• C.Registered products
• D.Installed bases
• E.Products

Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.

• A.Assign a territory to the case.
• B.Assign a different team to the case.
• C.Adjust the SLA.
• D.Change the priority.
• E.Escalate the case.

Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

• A.Change the field label
• B.Create a new URL mashup
• C.Add a new field
• D.Add a new button

Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

• A.Service orders
• B.Registered products
• C.Cases
• D.Maintenance plan

You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

• A.Escalation
• B.Routing
• C.Process for cases
• D.Prioritization settings