C-C4H56I-34 무료 덤프문제 온라인 액세스

Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

• A.Business role
• B.Security policy
• C.Employee role
• D.User profile

How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

• A.Manually by navigating into the Customer Hub app from the menu
• B.Manually by performing a customer identification via Agent Desktop
• C.Automatically when there is an incoming phone call
• D.Automatically when an incoming phone call from a known customer is accepted

Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.

• A.Escalate the case.
• B.Change the priority.
• C.Assign a territory to the case.
• D.Adjust the SLA.
• E.Assign a different team to the case.

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

• A.Employee
• B.Account
• C.Account hierarchy
• D.Product

Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

• A.Cases by Category
• B.Cases by Priority
• C.Cases by SLA
• D.Cases by Service Team
• E.Cases by Source/Channel