C-C4H56I-34 무료 덤프문제 온라인 액세스

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

• A.Define case types and assign responsible teams and employees.
• B.Set up rule(s) for case routing to teams.
• C.Set up rules with BRF+.
• D.Set up rule(s) for case routing to employees.

What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

• A.SAP Cloud Integration
• B.SAP Event Mesh
• C.Machine learning
• D.SAP Build Apps

You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

• A.Access to the Case app is NOT enabled for the business user.
• B.The employee is not assigned to the correct business role.
• C.Access rights are directly assigned to the business user.
• D.Access rights for cases are limited to read access.

You want to assign employees to multiple organizational units. Which action needs to be performed to achieve this?

• A.Assign employees directly to different organizational objects.
• B.Acquire an additional license for the required add-on.
• C.Assign the employee at company level.
• D.Enable the Primary flag in the organization unit.

What is the only way to change an active case type?

• A.Copy an existing case type.
• B.It is not possible to change an existing case type.
• C.Execute the Create New Version action.
• D.Edit the name of the existing case type.