C-C4H56-2411 무료 덤프문제 온라인 액세스

Which of the following business services will all service agents need to have assigned?

• A.Case
• B.Case Type
• C.BuiltInSupportService
• D.Activity Manager

What steps are required to determine the GOLD service level? Note: There are 2 correct answers to this question.

• A.Create and activate a new service level called 'GOLD' in the Case Designer.
• B.Create and activate a service level determination rule where the condition is: WHEN Priority == 'Immediate' THEN Service Level is GOLD
• C.Create and activate a new service level called 'GOLD' for escalated cases.
• D.Create and activate a service level determination rule where the condition is: WHEN Escalation Status == 'ESCALATED' THEN Service Level is GOLD

You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

• A.Make sure an organizational node can only be set up with a replication process from the back end.
• B.Make sure that each organizational unit can have only one function at a time.
• C.Assign an employee to several organizational units.
• D.Use the Reporting Line function for selection.

Which of the following actions do you need to perform to receive inbound calls in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Activate the native CTI.
• B.Purchase an additional CTI license.
• C.Use a CTI widget to connect the CTI solution.
• D.Deactivate Live Activity Center.

What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

• A.Establish regular housekeeping tasks and procedures.
• B.Establish an organizational structure, technical foundation, and transformation methodology for clean core.
• C.Establish release management.
• D.Define roles and responsibilities as part of a process transformation office.
• E.Integrate clean core practices in the end-to-end value process chain.