C-C4H56-2411 무료 덤프문제 온라인 액세스

Which objects can you use to route a case to an employee?

• A.Autoflow
• B.Mashup
• C.Source
• D.Input fields in the Case Designer

You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?

• A.An autoflow
• B.A field attribute
• C.A determination
• D.A workflow

Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

• A.Product group
• B.Price
• C.Sales area data
• D.Unit of measure

You want to use CTI with automatic creation of interaction logs within the Agent Desktop. Which of the following activation steps are mandatory? Note: There are 2 correct answers to this question.

• A.Maintain Provider ID
• B.Enable Microsoft Teams Integration for Activities
• C.Enable Activity Creation
• D.Maintain mapping table for CTI and SAP Service Cloud Solution

What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

• A.Configure the relevant integration flow.
• B.Set up knowledge base articles in SAP Service Cloud Version 2.
• C.Integrate a knowledge base.
• D.Purchase a license.