C-C4H510-21 무료 덤프문제 온라인 액세스

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

• A.Data can be loaded only once.
• B.There is a template available for each object that allows tool-supported migration.
• C.The template structure is predefined and cannot be changed.
• D.Field definitions are not relevant.

Which key user features allow you to change field properties on the SAP Service Cloud Ul?

• A.Adaptation
• B.Code list restriction
• C.Mashup
• D.Workflow rules

Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

• A.Do you want to support e-mail channels for corporate accounts?
• B.Do you want to enable agents to respond to tickets using an external e-mail client?
• C.Do you want to enable internal memos for tickets?
• D.Do you want to support e-mail channels for groups?

You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.

• A.A workflow rule has to be scheduled to trigger the determination.
• B.The system background job for SLA determination runs every 30 minutes and has not been executed yet.
• C.The determination rules have been configured, but not activated.
• D.The question related to SLAs must be activated in project scoping.

Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?

• A.Unrestricted access rights override any restrictions you have defined.
• B.You can decide, per view, if the access rights should override any restrictions you have defined or not.
• C.Restricted access rights override any unrestricted access you have defined.
• D.If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.