C-C4H51-2405 무료 덤프문제 온라인 액세스

Which option can an administrator use to limit the end user's control of the user interface?

• A.Workflow Action: Manual Field update
• B.Disable Personalization
• C.Code List Restriction
• D.Maintain Page Layout

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

• A.Changing the customer in the main ticket updates the customers in the related sub-tickets.
• B.Opening the main ticket allows you to see all the connected sub-tickets.
• C.You can link multiple tickets to a customer hierarchy using the Grouping feature.
• D.You can change the status of multiple sub-tickets from the main ticket.

Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

• A.A customer needs to be assigned to the installed base.
• B.The installed base must be set to active status.
• C.An active service contract must be added to the installed base.
• D.At least one registered product must be assigned to the installed base.

Which object is mandatory to integrate emails in tickets?

• A.Branding template
• B.Service level agreement
• C.Service organization
• D.Document type

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

• A.Web service message monitoring
• B.Data sources
• C.Interactive dashboards
• D.Custom reports
• E.Standard reports