PC0-001 무료 덤프문제 온라인 액세스

Which process is responsible for ensuring that appropriate testing takes place?

• A.Service asset and configuration management
• B.Knowledge management
• C.Release and deployment management
• D.Service level management

Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

• A.2 and 3 only
• B.All of the above
• C.1 and 2 only
• D.1 and 3 only

Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun

• A.2, 3 and 4 only
• B.1, 3 and 4 only
• C.1, 2 and 4 only
• D.1, 2 and 3 only

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

• A.The facilities management function
• B.Customers
• C.Internal departments
• D.Suppliers, manufacturers and vendors

Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

• A.2 and 3 only
• B.All of the above
• C.1 and 2 only
• D.1 and 3 only