PC0-001 무료 덤프문제 온라인 액세스

Which of the following is NOT a valid objective of problem management?

• A.To restore service to a user
• B.To prevent problems and their resultant Incidents
• C.To eliminate recurring incidents
• D.To manage problems throughout their lifecycle

Which of the following is NOT a recognized example of a service provider type within the ITIL
framework?

• A.Shared services unit
• B.External
• C.Service desk
• D.Internal

Availability management is directly responsible for the availability of which of the following?

• A.IT services, components and business processes
• B.IT services and business processes
• C.Components and business processes
• D.IT services and components

The consideration of value creation is a principle of which stage of the service lifecycle?

• A.Service design
• B.Service transition
• C.Continual service improvement
• D.Service strategy

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

• A.Project baseline
• B.Configuration baseline
• C.Asset baseline
• D.Change baseline