PC0-001 무료 덤프문제 온라인 액세스

Which one of the following is the purpose of service level management?

• A.To ensure that sufficient capacity is provided to deliver the agreed performance of services
• B.To carry out the service operations activities needed to support current IT services
• C.To create and populate a service catalogue
• D.To ensure that an agreed level of IT service is provided for all current IT services

Which is the correct definition of a customer facing service?

• A.A service not directly used by the business
• B.One which directly supports the business processes of customers
• C.A service that cannot be allowed to fail
• D.One which is not covered by a service level agreement

Which of the following is NOT an objective of Continual Service Improvement?

• A.Improve the cost effectiveness of IT services without sacrificing customer satisfaction
• B.Review and analyze Service Level Achievement results
• C.Conduct activities to deliver and manage services at agreed levels to business users
• D.Identify activities to improve the efficiency of service management processes

What guidance does ITIL give on the frequency of production of service reporting?

• A.Service reporting intervals must be defined and agreed with the customers
• B.Reporting intervals should be set by the service provider
• C.Reports should be produced weekly
• D.Service reporting intervals must be the same for all services

Which one of the following would NOT be defined as part of every process?

• A.Roles
• B.Functions
• C.Metrics
• D.Inputs and outputs