PC0-001 무료 덤프문제 온라인 액세스

Which of the following options is a hierarchy that is used in knowledge management?

• A.Knowledge - Wisdom - Information - Data
• B.Information - Data - Knowledge - Wisdom
• C.Data - Information - Knowledge - Wisdom
• D.Wisdom - Information - Data - Knowledge

Which process will regularly analyse incident data to identify discernible trends?

• A.Service level management
• B.Event management
• C.Problem management
• D.Change management

Which of the following BEST describes a problem?

• A.The cause of two or more incidents
• B.A serious incident which has a critical impact to the business
• C.The cause of one or more incidents
• D.An issue reported by a user

The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

• A.Training of all staff and investment of capital
• B.Identification of risk, analysis and management of the exposure to risk
• C.Training in risk management for all staff and identification of risks
• D.Control of exposure to risk and investment of capital

Which process would be used to compare the value that newer services have offered over those they have replaced?

• A.Service catalogue management
• B.Availability management
• C.Service portfolio management
• D.Capacity management