ITILFNDv5 무료 덤프문제 온라인 액세스

Which of the following statements about value streams is INCORRECT?

• A.Value streams should exclude suppliers
• B.Value streams continue to evolve over time
• C.Value streams are enabled and supported by the organization s value chain
• D.Value streams can involve multiple practices

Which of the following is NOT an activity of digital product and service lifecycle?

• A.Discover
• B.Build
• C.Acquire
• D.Agree

The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

• A.Evaluate
• B.Monitor
• C.Engage stakeholders
• D.Direct

Which of the following BEST describes an operating model?

• A.A conceptual and visual representation of how an organization co-creates value with its customers
• B.A recommendation that guides an organization's actions and decisions in all circumstances
• C.A set of organizational resources designed for performing specific work or achieving a particular objective
• D.A set of rules that ensures consistent decision-making and accountability within the organization

Which statement about the 'band of visibility' is CORRECT?

• A.It includes only the activities visible to the service provider
• B.It defines the complete path of the customer's service journey
• C.It applies exclusively to modern, technology-based digital service models
• D.It represents all aspects visible between provider and consumer organizations