ITILFNDv5 무료 덤프문제 온라인 액세스

Which governance activity is focused on ensuring adherence with policies and strategic direction?

• A.Evaluate
• B.Discover
• C.Direct
• D.Monitor

Which dimension is concerned with management of relationships with external organizations?

• A.Organizations and people
• B.Partners and suppliers
• C.Value streams and processes
• D.Information and technology

Which of the following is a necessity to a successful service level agreement (SLAs)?

• A.Base the SLA on system-based metrics that are useful to the service provider
• B.The language and terms used in the SLA should be commonly understood by all parties
• C.In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
• D.Vague targets, such as those related to user experience, should be avoided

Which dimension of product and service management addresses data and technologies used in digital product and services?

• A.Organizations and people
• B.Partners and suppliers
• C.Value streams and processes
• D.Information and technology

Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

• A.Organizations and people
• B.Partners and suppliers
• C.Value streams and processes
• D.Information and technology