ITIL-4-Specialist-High-velocity-IT 무료 덤프문제 온라인 액세스

An organization has begun using its knowledge management system to store virtual server configuration files.
It has also adapted its ' change enablement ' and ' deployment management ' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

• A.Co-created value
• B.Fast development
• C.Valuable investments
• D.Assured conformance

Which concept would MOST help to ensure that information needed to identify problems is available?

• A.Design thinking
• B.Safety culture
• C.Valuable investments
• D.Agile

In the context of high-velocity IT, which statement about the ' four dimensions of service management ' is CORRECT?

• A.Differentiating digital technologies are best managed by a centralized IT organization
• B.Making quick decisions without getting slowed down by data analysis enables agility
• C.Using automated tools supports the need to deliver digital products quickly and reliably
• D.Controlling suppliers' investments and policies reduces the risks of cloud-based services

A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

• A.Suspend the staff involved until the investigation is complete
• B.Conduct a blameless post-mortem focused on learning
• C.Escalate the issue directly to supplier management
• D.Limit the review to technical logs only

A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

• A.Incident management
• B.Service level management
• C.Problem management
• D.Deployment management