ITIL-4-Specialist-High-velocity-IT 무료 덤프문제 온라인 액세스

Which is the BEST example of how the ' infrastructure and platform management ' practice uses the version control technique?

• A.Creating a script to automate failover when a network link fails
• B.Updating firewall firmware in order to reduce technical debt
• C.Managing configuration settings during a network change
• D.Automating virus detection to improve information integrity

A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

• A.Service level management
• B.Incident management
• C.Problem management
• D.Deployment management

Which is often a feature of a service value system for a digitally enabled organization?

• A.Temporary project teams for product or service development
• B.Detailed processes, procedures, and work instructions
• C.Limited interaction between service providers and service consumers
• D.Separate value streams for each product and service

What does a digital organization have to do to create or maintain a competitive advantage?

• A.Use digital products to automate interactions with consumers
• B.Deliver innovative new products and services quickly and reliably
• C.Provide multiple, integrated support channels for products and services
• D.Change how the IT function develops products and services

A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization ' s leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
* The pilot did not adequately address governance, risk, and compliance issues
* The organization is focused on innovation and lead time is not a priority
* Leaders desire smaller, more frequent, and more reliable deployments
* The company's policies require that Dev, testing and Ops are separated duties

• A.3 and 4
• B.1 and 2
• C.1 and 4
• D.2 and 3