ITIL-4-HVIT 무료 덤프문제 온라인 액세스

An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

• A.Supplier management
• B.Monitoring and event management
• C.Service continuity management
• D.Relationship management

A service provider is about to engage in a partnership with a large retailer. The service provider will integrate the retailer's systems for online shopping.
How can the 'relationship management' practice contribute to this initiative?

• A.By establishing the communication channels required to support the online shopping services
• B.By negotiating and agreeing with the retailer the service targets for the integrated systems
• C.By developing an understanding of the patterns of usage of the online shopping services
• D.By encouraging behaviours that are consistent with the shared values of both organizations

Which is a characteristic of a digital organization?

• A.Digital technology enables IT to support business as usual
• B.Digital technology is mostly used for primary activities
• C.Digital technology enables minor business transformation
• D.Digital technology is mainly used for supporting activities

A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?

• A.Delay all releases until a monthly governance meeting
• B.Reject continuous delivery for all regulated services
• C.Apply the same approval path to every change
• D.Use change models with different controls based on risk

An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

• A.Business analysis
• B.Service continuity management
• C.Relationship management
• D.Service design