ITIL-4-DITS 무료 덤프문제 온라인 액세스

A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

• A.An inventory of the mam technology components that will be located at the head office data centre
• B.A list of vendors who will provide the components mat form the social media service
• C.Descriptions of the series of steps for the work that is required to create and support the service
• D.Definitions of the service management toolsets needed to support the service

An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization's attitude to risk does not match their digital strategy Which other area should be assessed?

• A.The business case for organizational transformation
• B.The policies and practices for staff development and learning
• C.The activities and processes used for managing services
• D.The organization's approach to responding to threats

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?

• A.Practices
• B.Governance
• C.Opportunity
• D.Value

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?

• A.Management of threats and opportunities
• B.Improved use of automation
• C.Linked processes and practices to value creation
• D.Management of staff skills and competence

How frequently should an organization generate and manage its strategy?

• A.Once, and never again
• B.Continually
• C.Annually
• D.Every three months