ITIL-4-DITS 무료 덤프문제 온라인 액세스

An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?

• A.Resource-based advantage
• B.Incumbency advantage
• C.Organizational agility
• D.Customer relevance

Which describes an aspect of IT strategy?

• A.An understanding of how the IT department enables the business to achieve its strategic goals
• B.A strategy to re-launch existing products and services using digital technology
• C.A strategic plan to automate internal activities or replace outdated technology
• D.A business strategy that relies on digital technology to achieve its goals and purpose

An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.
Which characteristic should they focus on to achieve this?

• A.Lean
• B.Resilient
• C.Continuous
• D.Agile

An organization uses data virtualization and analysis technology for understanding the behavior patterns of people. They want to utilize this technology for a new initiative to improve operational excellence.
What is the BEST way to improve operational excellence with these technological capabilities?

• A.Customer 360
• B.Omnichannel delivery and support
• C.Employee 360
• D.Technology replacement modernization

Which describes business strategy?

• A.A description of how the organization should be configured to provide value to customers
• B.A way to stay relevant to customer needs or market dynamics as they change
• C.A model to define how the organization will be run
• D.A means of defining and communicating how an organization intends to achieve its goals