ITIL-4-DITS 무료 덤프문제 온라인 액세스

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

• A.Establish long-term contracts with fixed prices to help secure future income
• B.Ensure service costs are clear to the consumers to help regulate prices
• C.Adopt a short-term increase in the pricing and margins
• D.Adjust competitive prices for the market and competition

Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

• A.innovation risk
• B.Cyber security risk
• C.Dis risk
• D.Engagement risk

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?

• A.Opportunity
• B.Practices
• C.Governance
• D.Value

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

• A.Working with workflow and talent management
• B.Establishing a mantel intelligence culture
• C.Giving employees time for training and development
• D.Encouraging digital technology opportunities

Which describes an aspect of IT strategy?

• A.A business strategy that relies on digital technology to achieve its goals and purpose
• B.A strategic plan to automate internal activities or replace outdated technology
• C.A strategy to re-launch existing products and services using digital technology
• D.An understanding of how the IT department enables the business to achieve its strategic goals