ITIL-4-CDS 무료 덤프문제 온라인 액세스

A sales enablement service is being modified to improve the data that is presented to sales staff.
This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that
is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that
is created

• A.1 and 4
• B.1 and 2
• C.2 and 3
• D.3 and 4

What approach can ensure testing happens earlier in the development lifecycle?

• A.Service integration and management
• B.Robotic process automation
• C.Managing work as tickets
• D.Shift-left

Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?

• A.Self-service portals
• B.Topic-based forums
• C.Event surveys
• D.Social media

An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

• A.Continuous integration
• B.Continuous delivery
• C.Continuous deployment
• D.Continual improvement

A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

• A.Define and promote a uniform corporate culture across all teams
• B.Encourage cultural diversity without boundaries or constraints
• C.Ensure that corporate culture fits into the cultural context of the teams
• D.Ensure that diverse team cultures are aligned with the company's values