ITIL-4-BRM 무료 덤프문제 온라인 액세스

Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?

• A.Business relationship principles
• B.Service portfolio
• C.Organization's strategy
• D.Assessment of the organization's culture

Which is an example of the 'Prepare the team' step of Gemba walks?

• A.A relationship manager asks another manager to join the Gemba walk for onboarding new customers
• B.A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
• C.A relationship manager discusses the findings of a Gemba walk with other stakeholders
• D.A relationship manager records the findings of observing the negotiation of service targets

An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?

• A.Satisfaction of key stakeholders with the relationship
• B.The service provider's image in the business
  C Number and percentage of terminated contracts
• C.Adoption of a common approach to BRM

Which business relationship activity is MOST LIKELY to need leadership competency?

• A.Following a business relationship model
• B.Reviewing and adjusting business relationship models
• C.Embedding business relationship models into service value streams
• D.Identifying stakeholders and relationship model

Which activity is the responsibility of the 'sponsor' role?

• A.Defines the requirements for a service
• B.Takes responsibility for the outcomes of service consumption
• C.Uses the service
• D.Authorizes the budget for service consumption