CMS7 무료 덤프문제 온라인 액세스

What should a service always deliver to customers?

• A.Applications
• B.Value
• C.Resources
• D.Infrastructure

Who has the responsibility for review and risk analysis of all supplies and contracts on a regular basis?

• A.The Supplier Manager
• B.The Service Level Manager
• C.The Service Catalogue Manager
• D.The IT Service Continuity Manager

Which of the following BEST describes a Change Authority?

• A.A role, person or a group of people that provides formal authorisation for a particular type of change.
• B.The Change Advisory Board
• C.The Change Manager who provides formal authorisation for each change
• D.A person that provides formal authorisation for a particular type of change.

Which is the correct combination of Service Management terms across the Lifecycle?

• A.1C, 2B, 3A, 4D
• B.1B, 2C, 3D, 4A
• C.1C, 2D, 3A, 4B
• D.1A, 2B, 3C, 4D

Customer perceptions and business outcomes help to define what?

• A.Key performance indicators (KPIs)
• B.The value of a service
• C.Total cost of ownership (TCO)
• D.Governance